FAQ + GTC
FAQ
Frequently asked Questions
Do I need a reservation for a ski course?
Your course is only firmly reserved after successful payment. You can book available courses at any time directly through our website. Our system displays real-time availability. Dates marked in green are available and can be booked online at any time. Dates marked in grey are already fully booked.
During the high season, our courses fill up quickly. If your preferred date is already greyed out, please feel free to send us a special request or an email. We can often find a spontaneous solution for you!
Is it possible to book a group course with a specific teacher?
In principle, you are very welcome to let us know your preferred ski instructor when booking. Please understand, however, that for organizational reasons, we cannot guarantee the assignment of a specific ski instructor for group courses!
How early do I need to reserve a private instructor?
In principle, the earlier, the better! Popular holiday weeks and times are often fully booked quickly. Depending on availability, short-term bookings are of course also possible. Good to know: Afternoon private lessons are usually always available!
Our tip: It is best to book your private lessons directly online through our website. This way, you not only secure your preferred date but also benefit from our exclusive online discounts! Please note that no discount can be granted for bookings made directly at our ski school office on site. If your preferred date is still not available online, please send us an email to info@skischool-go.com or use our online request form.
From what age can children attend a course
We offer group courses for children from 4 years of age. Experience shows that younger children are usually not yet independent enough to feel completely comfortable in a group.
However, a private course is the ideal solution for this age group! Parents are welcome to be present during private lessons in consultation with the instructor. The course is tailored completely individually to start the first attempts at skiing in a playful way.
For 3- to 4-year-olds we recommend:
- Either our 1-hour Early Bird private course early in the morning.
- Or a 2-hour half-day private course.
We offer snowboard courses exclusively as private courses. This guarantees the fastest learning success. Private snowboard lessons are of course also available for younger children at any time upon request.
Is it possible to manage the timing if both parents and children attend a group ski course at the same time?
- Yes, the timing is perfectly coordinated with each other! Depending on your booking, there are two options for the children:
- Option A – Meeting point in the valley: The meeting time for kids' group courses is at 08:55 AM at the new bus terminal at Bad Gastein train station (Stubnerkogelbahn). Our ski instructors will take care of the transport from here and bring your kids back there after the course at 01:22 PM!
- Option B – Meeting point directly on the slopes: You come directly to the meeting point on the slopes at 09:25 AM. The course ends here at 12:30 PM.
For adults: The meeting time for all adult group courses is at 09:55 AM at the respective meeting point. The courses end at 12:00 PM.
Important for families: When organizing the groups, we naturally make sure that the group courses for parents and children take place in the same ski area whenever possible. You will always find the exact meeting time and location on your ticket, and our ski instructors will also inform you directly on site! Your children will be continuously supervised by us until they are handed back over to you—so you can enjoy your own course completely relaxed!
Where is the meeting point?
It depends entirely on the type of course you have booked:
- For all kids' group lessons (Option A): Our fixed main meeting point in the valley is at 08:55 AM at the new bus terminal at Bad Gastein train station (Stubnerkogelbahn).
- Meeting points in the ski area (Option B): Since we use several meeting points throughout the ski resort, the exact location is allocated flexibly depending on weather and snow conditions. You will receive your exact meeting point 1–2 days before the course starts by email directly on your ticket. Our ski instructors will also inform you additionally on site.
- Adult group lessons: The exact meeting point for your course is stated directly on your ticket.
- For private courses: You have a free choice here! If you have a special request, you can choose the meeting point for your private lessons completely by yourself.
Good to know: We are not limited to a single children's area! Depending on the skill level of the group, weather, and snow conditions, we flexibly use the best slopes throughout the entire Bad Gastein ski area (Stubnerkogel-Angertal-Schlossalm interconnected ski area as well as Sportgastein) to guarantee you and your kids the best skiing experience.
How are the groups organized?
Through your online booking, details such as age, language, and skiing ability are already pre-arranged as effectively as possible using our participant list. When the course begins, we will review this grouping together in a short, personal conversation to finalize the last details.
If it turns out during the lessons that a grouping is not a perfect match, switching to another group is, of course, possible at any time without any problems!
How many children are in a group?
- For beginners ("Kids Green"): A group of 6 children is optimal here to guarantee intensive and safe supervision for their very first steps in the snow.
- In advanced courses: In all other courses, we normally assign 8 children per group. Please understand, however, that during peak holiday seasons (high season), there may exceptionally be a few more.
Can the parents attend the little ones' first lesson?
Based on experience, we tend to advise against this. Please inform the ski instructors in advance on the first day about any important specifics (e.g., allergies, medical conditions, or motor limitations). After this short conversation, it is best for you as a parent to keep your distance and only watch the course from afar. Experience shows that children build trust much faster and are easily distracted when parents are standing in the immediate vicinity.
Our tip: Prepare your child positively for ski school in advance! Explain what they will learn there and that they will discover the snow playfully together with a great ski instructor. This takes away the initial nervousness and builds up the excitement.
Can our children be together in a group?
In our ski school, children are grouped primarily by their actual skiing ability, in addition to their age.
If your own children or friends' children ski at roughly the same level, it is best to let us know your request directly during the online booking in the comments field. Alternatively, you can also mention this request directly to the respective ski instructor on the first day, and we will do our best!
If the children do not ski at the same level, grouping them together is still possible. In this case, however, the child who already skis better would have to accommodate the other child and ride in a lower ability group.
Is it possible to take a break for a day?
Unfortunately, taking a day off is not possible during an ongoing group course, as our course programs build on each other and are completed as a continuous program.
Please note the respective course times, during which an interruption is not possible:
- For kids' group courses: The program is designed for a duration of five days (Sunday to Thursday).
- For adult group courses: The courses run from Sunday to Tuesday and from Wednesday to Friday.
- For Blue & Red levels: These courses additionally run from Tuesday to Wednesday as well as from Thursday to Friday.
Is it possible to participate in a group course for just one day?
Our regular group courses are structured as 3, 4, or 5-day courses (2 or 3-day courses for adults) to guarantee optimal learning success.
Here you can find our exact course days and entry options:
Kids' group courses (all levels: green, blue, red, black):
The courses take place from Sunday to Thursday (duration: 3, 4, or 5 days). Children can join the course on Sunday, Monday, or Tuesday. A shorter entry is possible within this structure, and you can flexibly extend your booking later (e.g., extending a 3-day course by 1 or 2 days, or a 4-day course by 1 day).
Adult group courses (all levels: green, blue, and red):
The 3-day courses take place from Sunday to Tuesday or from Wednesday to Friday. Additional 2-day courses (only for blue and red): Here, a shorter entry is flexibly possible from Monday to Tuesday or from Thursday to Friday. Please note that there are no single extension days for adult courses. An extension is only possible by booking another course within the week.
Our tip: Please note that extending a course later on site is charged on a day-by-day basis and is therefore significantly more expensive than booking a complete course from the very beginning. We therefore recommend booking the course directly for your desired total duration online to benefit from the best price!
Do we have to attend the course for the full 5 days, or can we book fewer days?
To achieve the maximum learning success, completing the full program makes the most sense. However, it is also possible to book fewer days.
- Kids' group courses: Our weekly program runs from Sunday to Thursday. You can flexibly book a course for 3, 4, or 5 days for your children.
- Adult group courses (all levels): For adults, we standardly offer courses with a duration of 2 or 3 days.
Our tip: It is best to book your desired total duration directly online. Extending a course later on site is more expensive than booking the complete package from the very beginning.
Is it more expensive to extend the course later on?
Yes, the rates vary. The daily course price decreases the longer the booked course duration is in one go.
Subsequent extensions on site are charged on a day-by-day basis and are more expensive than booking the complete duration from the very beginning. If you would like to extend spontaneously, this is of course still possible on site at any time. However, we recommend booking the total duration directly online for the best price!
Do the ski course days have to be taken consecutively?
Yes, the course days must be completed consecutively. The tickets are strictly tied to the respective booked dates. Since our group courses build on each other day by day and the group learns something new every day, pausing, splitting, or postponing the days is not possible.
Can I change my mind after payment?
It depends on the type of course you have booked:
- Private lessons: Changing the course topic (e.g., from skiing to snowboarding) is possible afterwards, provided it is feasible for our instructors in terms of timing and organization.
- Group lessons: Since group lessons are firmly scheduled and tied to specific dates, short-term changes or rebookings after payment are generally not possible. Please also refer to the regulations in our General Terms and Conditions (GTC).
Can I choose the meeting point myself?
Yes, that is generally possible with all our private lessons! You can easily let us know your preferred meeting point directly in the comments field during the online booking.
For group lessons, on the other hand, we allocate the meeting point flexibly based on the weather and skill level throughout the entire Bad Gastein ski area (Stubnerkogel-Angertal-Schlossalm interconnected ski area as well as Sportgastein), ensuring that you and your kids always find the best slopes. The safety of our guests comes first.
Do you get the money back if a participant do not like it?
You can only get the money back upon presentation of a medical certificate (illness, injury). However, there are several offers to keep the “risk” for you as low as possible! For group courses, the refund is as follows: The difference in the costs of the respective group course days will be refunded (for example 3 to 4 days or 3 to 5 days or 4 to 5 days). Refund will only be given for course days that have not yet been used. Course days that have already begun will not be refunded.
What do you do if the child's level of performance does not match that of the group?
You can talk to the ski instructor about it at any time. In general, we are quick to change the performance groups, so that the groups are constantly updated, also due to the different learning speeds.
If I don't like the course, can I switch to another lesson?
Yes, If it is feasible. It is possible to change courses or equipment during the week. Depending on the availability of the teachers, it is also possible to switch from group to private lessons or from snowboarding to skiing.
What languages do your teachers speak?
We offer our group courses in German, Danish and English. Depending on availability, French, Dutch, Italian and Spanish are also possible. We also offer other languages in private lessons.
Can I pay by credit card?
Yes, we accept Visa, Mastercard, Maestro and PayPal.
Is the ski pass included in the ski course?
Adults and Children from 6 years of age need a lift ticket from ticket counter. You can find the tariffs here. In the Family Park GO! you do not need any lift ticket, only a skischool ticket.
Do beginners also need a ski pass?
Beginners do not need a lift ticket to start the ski lesson. The teacher informs the participants about the lift tickets depending on how fast you advance.
Where can I buy ski passes?
The ski passes can be bought at the ticket counter. The ticket offices are located at all valley stations.
Is the equipment included in the price?
The equipment is not included in the price. These can be rented in the local sports shops. look at the buttom of this page.
Is there also a ski rental or do you work with a sports shop?
The ski school itself does not have a ski rental. But there are several sports shops in Bad Gastein. We work very well with everyone. Ask your accommodation provider about ski rental discounts. You can find the addresses of the ski rentals here.
What is my child supposed to bring to the ski course?
- Course ticket with barcode (paper or on display)
- Warm, windproof and water-repellant ski suit
- Buff (please no scarves!!)
- Ski helmet (helmets are compulsory for children up to the age of 15)
- Fitting ski boots and professionally adjusted skis according to age and ability
- Ski poles from group blue
- Warm ski gloves that are also water-repellent
- Sun cream SPF 50
- A little money for a cup of hot chocolate if the child needs a break, the weather gets too bad or the lift suddenly stops working
Who is liable in the event of a skiing accident during the ski course?
A ski school or a ski course does not actually have an accident insurance for the guests. A ski school will only have business liability insurance and this will only provide compensation if the ski instructors have violated their duty of supervision.
In accordance with the statutory provisions, the Skischool GO is only liable for damage that is directly related to its activity and was caused intentionally and through gross negligence and if the ski instructor violated his or her duty of supervision. There is a corresponding liability insurance for this. But that is usually only very, very rarely the case. Most accidents while learning to ski are caused by a fall, for which the ski instructor cannot be held liable.
Skischool GO declines all liability for accidents that occur during, before or after ski lessons.
Accident and liability insurance is the sole responsibility of the guest. Children are also not insured through the ski school
So if parents want financial security for the possible consequences of an accident while learning to ski, they must take out private accident insurance for themselves and their children. This offers a disability benefit and, if this is also insured, an accident pension.
How can I extend my lesson?
If your instructor is available, your instructor can extend your lesson in his/her own login account during the lesson. It is also possible to book new lessons together with help from your instructor.
GTC
General Terms & Conditions
GTC by Skischool GO!
Böcksteiner Bundesstrasse 15, 5640 Bad Gastein, Austria
Table of Contents
1. Scope of the terms and conditions
2. Conclusion of the contract
3. Right of withdrawal when concluding a contract via telephone, web form or email
4. Misuse
5. Right of withdrawal
6. Changes in service
7. Impossibility of performance
8. Prices, terms of payment
9. Service fulfillment
10. Limitation of Liability
11. Obligations of the course participant
12. Privacy Policy
13. Affidavit for me and / or my children
14. Other conditions
1 Scope of the General Terms and Conditions
1.1 For business relationships between the ski school, Skischool GO! (hereinafter: "Skischool GO!") and the contractual partners, consumers, companies, associations as well as private persons (hereinafter: "course participants"), these General Terms and Conditions (hereinafter: "GTC") apply exclusively in the currently valid version. The valid version of the General Terms and Conditions is based on the time of the relevant offer by the course participant. Skischool GO! assumes no liability for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded.
1.2 The ski school provides the course participant with services in the field of skiing and snow sports. This includes, among other things, giving ski, snowboard and cross-country skiing lessons, outdoor events, incentives, courses, seminars, teaching, guiding and accompanying on ski tours (within the meaning of iSd § 1 Abs 1 T-SSG 1995) and off-piste, as well related activities (hereinafter referred to as “courses”). Any childcare services and related services (e.g. meals for children, accompaniment and transport) are also included. These terms and conditions apply to all services of the Skischool GO! in this context.
1.3 Provisions that differ from these GTC only apply if there is an express written agreement between Skischool GO! and the student.
1.4 Contradicting terms and conditions of the course participant have no effect on the business relationships listed in point.
2 Conclusion of contract
2.1 For the contractual relationship between Skischool GO! and the course participants are exclusively subject to the following general terms and conditions
2.2 A contract between the Skischool GO! and the course participant is able to do so electronically (submission of an offer via online form and acceptance of the contract by confirmation email) as well as in the business premises of the Skischool GO! (Conclusion of a contract by handing over a payment receipt) possible. Course participants must register for course participation at least 24 hours before the start of the course by online booking, by email or by using the request form on the website www.skischool-go.com. A later registration is subject to the express goodwill of the course participation by Skischool GO! and can be done by phone, by one of our skiinstructors or at the counter in the skischool office. Participation in the course is only possible with proof of complete and timely transfer of the course fee by the start of the course (please present proof of payment in the form of your ticket with barcode at the start of the course).
2.3 The sending of a fully completed online form by the course participant constitutes a legally binding offer to Skischool GO! to conclude a contract for the Skischool GO! advertised services. Skischool GO! sends an order confirmation to the course participant based on such an offer. Only when this order confirmation is sent does a contractual relationship concluded between the Skischool GO! and the course participant.
2.4 The declaration of the course participant to an employee of the Skischool GO!, Services of the Skischool GO!, wanting to take advantage of this is a legally binding offer to the GO! to the conclusion of a contract. A contractual relationship is only established between the Skischool GO! and the respective course participant.
2.5 The booking confirmation / ticket and / or the payment receipt with barcode serve as proof of the use of the booked service and must be presented by the course participant to the respective course instructor / ski instructor at the start of the course.
2.6 Skischool GO! is not obliged to notify the course participant of a rejection of online bookings. If the course participant's offer from the Skischool GO! not confirmed within a period of 2 (two) weeks from receipt, the offer of the course participant is in any case not accepted.
2.7 By completing the purchase, the course participant gives his automatic declaration of consent to the newsletters of the Skischool GO! to be sent to an e-mail address.
3 Right of withdrawal when concluding a contract via telephone, web form or email
3.1 The services offered are a "leisure service" within the meaning of the Distance and Foreign Business Act (Fern- und Auswärtsgeschäfte-Gesetz - FAGG).
3.2 There is no right of withdrawal for leisure services in accordance with § Abs 18 1 Z 10 FAGG.
4 Misuse
4.1 Skischool GO! cannot be held liable for any misuse during registration, in particular when registering via the Internet or by email. Skischool GO! will take no liability for damage caused by improper use of the registration system. Please note that tickets are NOT transferable to anyone other than those registered in guest form!
5 Right of withdrawal
5.1 Refund
100% refund in case of cancellation earlier than 7 days before the start of the course
75% refund in case of cancellation earlier than 72 hours before the start of the course
50% refund in case of cancellation earlier than 48 hours before the start of the course
25% refund in case of cancellation earlier than 24 hours before the start of the course
0% refund in case of cancellation less than 24 hours before the start of the course
In addition to our general cancellation policy, a processing fee of 13% will always be charged and is non-refundable. This fee applies in all cases, including cancellations due to illness, even if supported by a medical certificate.
5.2 Refunds after the start of the course are not possible. If you are not present during the entire course or just individual parts of it, the entire participation fee is due. Ticket refunds are only possible for unused days in the event of force majeure, accident or illness upon presentation of a valid medical certificate from a local doctor. In case of illness, lessons cannot be postponed or kept free. For group courses, the refund is as follows:
The difference in the costs of the respective group course days will be refunded (for example 3 to 4 days or 3 to 5 days or 4 to 5 days). Refund will only be given for course days that have not yet been used. Course days that have already begun will not be refunded.
Skischool GO will either issue the course participant a credit for the pro-rata amount to be paid or will refund the pro-rata amount in form of a bank transfer, less a processing fee of 13%, to the course participant within 8 working days.
5.3 The receipt of the letter of resignation at Skischool GO! Is decisive for the observance of the deadline. In order to meet the respective deadline, it is necessary that the letter of resignation is sent to Skischool GO! No later than 24:00 before the deadline. comes in. Transmission errors and the like are at the expense of the course participant.
5.4 In all other cases, the customer is without the express, written consent of Skischool GO! not entitled to withdraw and has to pay the full fee. This also applies in particular to the case of non-appearance or late appearance on the agreed date.
5.5 Skischool GO! is entitled to withdraw from the contract at any time if the customer participates in courses under the influence of alcohol, drugs or medication, which can no longer guarantee safe participation. The same applies if the course participant persistently opposes the instructions of the Skischool GO!, the teachers or supervisors (see point 9.4). The course participant is not entitled to any claims in the event of such termination; he is particularly obliged to pay the full fee.
6 Changes to Services
6.1 Skischool GO! Expressly reserve the right to change or subsequent correction of event days, dates and locations.
6.2 If the minimum number of 4 course participants is not reached, Skischool GO! has the right to convert your group lesson into a private lesson and / or to shorten the duration of the course or to cancel the course. A cancellation / change on the day of the course itself is also still possible and does not entitle the course participants to assert claims for damages, reimbursement of expenses or other claims.
6.3 The course participants will be informed in a timely and appropriate manner of the course cancellation or changes or subsequent corrections. Skischool GO! is not liable in the event of course cancellations or changes or subsequent corrections, for whatever reason, for expenses incurred or financial loss of the course participants.
7 Impossibility of performance
7.1 If it is not possible to carry out the service for safety reasons (e.g. weather conditions, avalanche risk, etc.), Skischool GO! not obliged to provide services. It is entirely up to Skischool GO!'s discretion to assess the impossibility of providing the service, whereby a partial impossibility - for example, no group ski lessons are possible on three out of five days - does not affect the implementation of the possible service part. Course cancellations due to weather-related influences (force majeure) will not be replaced. Unused course days/hours expire!
7.2 In case of the (partial or total) impossibility of performance in accordance with points 5.1. the ski school will repay the pro-rata fee to the customer within 8 working days. The course participant is not entitled to any further claims.
7.3 Force majeure, in particular epidemics, pandemics, official measures such as closings, other unpredictable and inevitable events release Skischool GO! of their performance obligations.
7.4 In case of the (partial or total) impossibility of performance in accordance with point 5.3, Skischool GO! Either a credit note for the pro rata fee or the pro rata fee is paid back to the course participant within 8 working days. The customer has the right to choose in this regard. The course participant is not entitled to any further claims. Any right of withdrawal in accordance with § 10 Abs 2 of the package travel law remains unaffected.
8 Prices, Payment terms
8.1 All information - especially price lists from Skischool GO! on the Internet, in brochures, advertisements or other information carriers and the courses offered by Skischool GO! is fundamentally non-binding and also after registration by the course participants through Skischool GO! changeable or revocable. All information about the courses and price lists available on the Internet or in any other form are also non-binding. Skischool GO! expressly reserves the right to change or subsequently correct courses or price lists.
8.2 All prices are in EURO (€) and are gross including any statutory sales tax, unless otherwise stated.
8.3 Costs for ski tickets or ski equipment are not included in the course fees. These are to be acquired by the customer at their own expense and brought along.
8.4 The fee claims of Skischool GO! towards the course participant emerge with the conclusion of the contract. Payment is due at this point. In the case of online bookings, however, payment is made immediately when the offer is submitted using the payment methods set up for online bookings: MobilePay, credit card payment / PayPal, bank transfer. Should the customer's booking not be accepted from Skischool GO! because of the right of withdrawal described in these terms and conditions, an amount already paid will be refunded within 8 working days using the same payment method as the course participant used.
8.5 In the case of other booking channels, e.g. by email within 8 days of the conclusion of the contract by transfer to the account of the Skischool GO!
IBAN: AT19 4501 0031 0000 4542
BIC/SWIFT: VBOEATWWSAL
VOLKSBANK SALZBURG
or directly on site, the course fee can be paid by MobilePay, credit card or cash on site; In any case, before the start of the course at Skischool GO!. All expenses - in particular bank charges - in connection with the payment of the course booked at the ski school are burden exclusively by the course participant.
8.6 The course participant can only offset counterclaims that have been legally established by a court of law or that have been expressly approved by Skischool GO! as well as in the event of the insolvency of Skischool GO! Statutory rights of retention are not affected by this point of the contract.
8.7 Default in payment occurs without further notification from Skischool GO!. In case that the course participant fall behind, on a payment, Skischool GO! is entitled to charge the course participant the late payment interest and all additional costs and expenses, in particular collection or lawyer costs. In the event of outstanding claims, the GO! Payments made by the course participant can be offset against any outstanding claims regardless of any dedication by the course participant. In the event of non-payment of a claim, all other claims against the course participant are due immediately.
8.8 The place of performance is for everyone from both Skischool GO! as well as the duties to be fulfilled by the course participant - Community Bad Gastein and the Ski Amadé ski area and the Hohe Tauern.
9 Service fulfillment
9.1 The customer has to be at the assembly point of the Skischool GO! or at any other from Skischool GO! announced location in the ski school area in time before the start of the course.
9.2 The GO! reserves the right to change the meeting point of the courses at short notice. In such cases, Skischool GO! informs by SMS.
9.3 The GO! reserves the right to take a fever measurement for each course participant before the start of each course day in compliance with data protection regulations and in the event of increased temperature, fever or other clear signs of contagious diseases (e.g. COVID-19) that pose a risk to others Course participants as well as teachers and supervisors can show that they are excluded from classes at their own discretion. In these cases, the course participant has the right to choose either a pro rata reimbursement of a fee already paid or a corresponding credit note.
9.4 Skischool GO! undertakes to only employ qualified teachers or child carers for the respective service.
10 Limitation of Liability
10.1 For the theft, loss or damage of objects brought by the course participant, in particular valuables, equipment etc., Skischool GO! takes no liability.
10.2 In connection with the courses offered, the Skischool GO! take no guarantee for the training success of the course participants.
10.3 Skischool GO! is not liable for damage, unless the damage is due to willful or grossly negligent behavior on the part of the GO! themselves or a person attributable to them and the behavior causing the damage does not affect the main obligations arising from the contract concluded.
10.4 The GO! assumes no liability for damage suffered by the course participant during the performance of the agreed service through no fault of Skischool GO! inflicts or is inflicted upon itself or other persons.
10.5 Pecuniary damage, loss of profit or earnings, consequential or long-term damage to course participants, liability of the Skischool GO!. Skischool GO! assumes no liability for damage to the person or property of third parties that the course participants inflict on third parties during the course.
10.6 The course participant is advised that failure to not wear a crash helmet in the event of injuries can justify contributory negligence on the part of the course participant, which is why the course participant is recommended to wear a crash helmet and other safety equipment recommended for the service booked (e.g. avalanche search device when driving in open terrain)/to carry avalanche equipment in open terrain. Crash helmets and safety equipment usually reduce the risk of injury. There is a helmet requirement for minors up to the age of 15.
10.7 The course participant acknowledges that rescuing on slopes or in open terrain is often associated with high costs. It is therefore recommended that the course participant take out appropriate insurance, especially since Skischool GO! is not liable for rescue and air rescue costs, unless Skischool GO! or a person attributable to it has caused these rescue and / or air rescue costs through willful or grossly negligent behavior.
10.8 It is expressly stated that the practice of snow sports is associated with numerous risks and that there is an increased risk of injury or even death, in particular due to avalanches, which cannot be entirely ruled out, especially when touring or descending in open terrain. This limitation of liability also expressly includes all damage that occurs when driving a car or taking the bus during the course to the different locations.
10.9 If a further exclusion of liability is legally permissible in individual cases, this shall also be deemed to have been agreed
11 Duties of the course participant
11.1 The course participant has Skischool GO! to provide truthful and comprehensive information about their skills and experience in the snow sport booked and to independently ensure that they are equipped with equipment that is appropriate to the state of the art in skiing, skills and the external conditions. The course participant has Skischool GO! to report any health problems or impairments.
11.2 Furthermore, the course participant undertakes not to take part in the ski course in the event of feverish infections, contagious diseases or illnesses associated with diarrhea and vomiting. In particular, if COVID-19 symptoms occur (fever, dry cough, fatigue, breathing difficulties, etc.), the course participant undertakes to refrain from participating in the ski course. If the course participant has booked a group course, he or she can exercise the right of withdrawal provided for in point 4.4 of these terms and conditions upon presentation of a medical certificate.
11.3 Before the start of the lesson, the course participant must have his ski equipment (in particular ski bindings) checked by a specialist company. Legal guardians must ensure that their children are dressed appropriately for the weather and that the children carry the contact details of the legal guardians with them. Because of the risk of injury on the lift, scarves and open hair are generally prohibited
11.4 The course participant has to follow the instructions of Skischool GO!, the teachers and the supervisors. Disregarding instructions and warnings entitle the GO! immediately to terminate the contract. This also applies if course participants behave improperly, especially towards other course participants.
11.5 When dropping off and picking up a child, the respective course instructor or ski instructor of the child must always be informed personally by the parents/legal guardian.
11.6 Children may only stay in the Family Park GO! joining a course (Beginners practice area). Parents/legal guardians are never allowed to leave their children unsupervised in Family Park GO! hold up.
12 Privacy policy
12.1 The course participants agree that their data can also be automated (EDP) at Skischool GO! processed and kept on record for 3 years. Skischool GO! undertakes, however, not to pass this data on to third parties without authorization, to publish it or to use it in any other way.
12.2 The course participants and / or their parents / guardians agree and give their consent that photos and photographs of individuals or groups during the course by the ski instructor / photographer of the ski school GO! for the purpose of illustration in printed works or electronic media (Internet) as well as the documentation of course measures and / or group and individual photos for ski school guests. If such photographs are published, the course participants are not entitled to any financial, copyright or data protection claims.
12.3 Further information can be found in the data protection declaration of the Skischool GO!, which is available at https://www.skischool-go.com/servicenavigation/data-protection/.
13 Affidavit for me and / or my children
13.1 When booking a course, I am aware that the course will take place in alpine or high-alpine terrain and that there are potential dangers for my body and mind.
13.2 I hereby affirm that I am not concealing any illness or that I am suffering from any physical complaints that can put me in a particularly vulnerable situation and that I am in excellent physical condition. I also expressly confirm that my physical aptitude is given to participate in this course in alpine or high-alpine terrain and that I do not suffer from any previous injuries that would limit me in the exercise of the sport covered by the course.
13.3 I confirm that I have the necessary equipment to ensure safe participation in the course. I myself have to ensure that the equipment is checked / adjusted accordingly.
13.4 I am aware that the photos and photographs can also be used for commercial purposes and I expressly agree to this.
13.5 I also confirm that I have appropriate insurance cover in health and accident insurance; I am aware of the risk involved in participating in the course if I am not insured.
13.6 I am aware that any liability for damages that may affect me personally will not be covered by Skischool GO! is insured and I have to pay for this damage myself in the event of damage to a third person through my participation. Recourse for such damage to Skischool GO! is excluded. Skischool GO! provides no insurance coverage for course participants.
13.7 My participation in this course is at my own risk. I am aware that Skischool GO!, the instructors, ski instructors and / or course leaders assume no liability for any physical complaints or injuries - this also applies to consequential or long-term damage - due to my participation, which is not due to willful intent or gross negligence of the Skischool GO!'s, the training manager, ski instructor and / or course instructor can be traced back to.
13.8 I undertake to follow the instructions of the course instructors and not disregard their orders.
13.9 I affirm that I will comply with the applicable ski and snowboard regulations and provisions (in particular FIS rules) and adapt my driving behavior to these rules as well as my skills and abilities.
13.10 In this regard, I expressly refer to my exemption from liability to the Skischool GO!, the instructors, ski instructors and course instructors.
14 Other provisions
14.1 There are no verbal side agreements to these terms and conditions. Additional agreements of whatever kind, changes or additions must be made in writing to be effective. This also applies to the departure from this written form requirement.
14.2 For all legal disputes arising from the contractual relationship, the relevant court at the location of the Skischool GO branch is responsible. Austrian law applies. The contract language is German.
Complaints:
Any complaints or grievances must be reported immediately on site by the contractual partner to the Skischool GO office in order to enable rapid remedial action and continue to provide the service.
If the contractual partner does not exercise his right to complain immediately, or at least not until the end of the service provision, any claims for a reduction in the fee can no longer be taken into account.
Other claims against Skischool GO must be asserted in writing and substantiated no later than four weeks after the reason for the claim arises or becomes known.
14.3 If the course participant is resident outside the scope of the EuGVVO or the Lugano Convention (these are all countries with the exception of the EU member states, Switzerland, Norway and Iceland), all legal disputes arising from or in connection with these General Terms and Conditions and / or contracts between Skischool GO! and for the course participant about the provision of ski school services, the factually and locally competent court at the headquarters of Skischool GO! agreed as the exclusively competent court.
14.4 As far as the course participant is resident within the EU or within the scope of the Lugano Convention, the legal provisions on jurisdiction apply.
14.5 If one or more of the provisions of these terms and conditions is / are void, then between the Skischool GO! and the course participant expressly agreed to such legally effective provisions that come closest to the economic purpose of the ineffective provision. The validity of the remaining provisions is not affected by a void provision.
14.6 Please note that the user of the Skischool GO! is not authorized to copy, otherwise use, duplicate or reproduce the content of the homepage.
14.7 We are not liable for typing errors, mistakes, deficiencies and incorrect conclusions. We allow ourselves to make changes at any time. We take reservations for license requirements, changes and public notices.
14.8 All rights and obligations from these General Terms and Conditions passes over to any legal successors of Skischool GO!.
14.9 Please note that this Homepage and all correspondence from Skischool GO! may contain privileged and/or confidential information, and is intended for receipt by the above-named individual(s) or authorized employees/agents only. Any unauthorized reproduction, transmittal, or other misuse of correspondence from Skischool GO! is prohibited. We reserve the right to change information and are not responsible for mistakes, incorrect conclusions, typing/printing errors and changes and are not liable for deficiency, license requirements and public notices.
[1] Regulation No. 1215/2012 of the European Parliament and Council of 12 December 2012
[2] Convention on Jurisdiction and the Enforcement of Judgments in Civil and Commercial Matters, concluded in Lugano on September 16, 1988